You now have affordable, easy to access dental coverage managed by the dental professionals who deliver quality services to Covered Connecticut (CT) and HUSKY Health members. We want you to achieve and maintain good oral health. We work to ensure you have fair access to these services.
You should have received your new Covered CT Dental & Non–Emergency Medical Transportation ID cards.
Please make sure that all of the information on the card is correct.
Contact Your Dentist
Covered services are provided by dental providers in the Covered CT network, which is part of the HUSKY Health dental plan network managed by the Connecticut Dental Health Partnership (CTDHP). You may have to pay for services if you get services that are not provided by a dentist in this network.
Secure Website (24/7)
Please register for our Member Information Secure Link here. Once registered, you will be able to search for participating dental professionals; check the status of a claim; review benefit information; and make changes to your contact information.
- Covered CT covers most medically necessary dental services and will be the same as the HUSKY Health coverage for members of their respective ages.
- All covered services are provided at no cost to you. You will have to pay for services if you choose to have a service that is not included in the Covered CT Dental plan.
- Not all dental procedures are covered benefits and some dental services require prior authorization by your dentist.
If you wish to speak to a Member Services Representative, please call toll free:
1-855-CT DENTAL (1-855-283-3682). Our Representatives are available
Monday through Friday, from 8:00 am to 5:00 pm.
Language assistance services are available.
Summary of Benefits
Non-Emergency Medical Transportation (NEMT)
NEMT is a limited transportation service available to Covered CT members who have no other way of getting to or from their healthcare appointments. Members can go to any healthcare provider they choose in their network. However, NEMT is only offered to the closest appropriate provider. Transportation services include, public transit, sedan, wheelchair accessible vehicle and mileage reimbursement. NEMT is not an on-demand service.
You must request transportation at a minimum of 48 business hours before your appointment when using anything other than Public Transit. Public transit requests require at least 7 to 10 business days advanced notice.
To request a ride, call 855-478-7350, Monday through Friday between 7:00 AM and 6:00 PM EST.
For life threatening emergencies dial 911.
For more information, visit at ct.ridewithveyo.com
Español (Spanish) – ATENCIÓN: si habla español, tiene a su disposición
servicios gratuitos de asistencia lingüística. Llame al 1-855-CTDENTAL (1-855-283-3682). TTY: 711
Português (Portuguese) – ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-855-CTDENTAL (1-855-283-3682). TTY: 711
Polski (Polish) – UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1-855-CTDENTAL (1-855-283-3682). TTY: 711
繁體中文 (Chinese) – 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-855-CTDENTAL (1-855-283-3682). TTY: 711
Italiano (Italian) – ATTENZIONE: In caso la lingua parlata sia l’italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-855-CTDENTAL (1-855-283-3682). TTY: 711
Français (French) – ATTENTION : Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 1-855-CTDENTAL (1-855-283-3682). TTY: 711
Kreyòl Ayisyen (French Creole) – ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-855-CTDENTAL (1-855-283-3682). TTY: 711
Русский (Russian) – ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-855-CTDENTAL (1-855-283-3682). TTY: 711
Tiếng Việt (Vietnamese) – CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-855-CTDENTAL (1-855-283-3682). TTY: 711
العربية (Arabic) – ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 1-(رقم هاتف الصم والبكم: 1-.
한국어 (Korean) – 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-855-CTDENTAL (1-855-283-3682). TTY: 711 번으로 전화해 주십시오.
Shqip (Albanian) – KUJDES: Nëse flitni shqip, për ju ka në dispozicion shërbime të asistencës gjuhësore, pa pagesë. Telefononi në 1-855-CTDENTAL (1-855-283-3682). TTY: 711
हिंदी (Hindi) – ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। 1-855-CTDENTAL (1-855-283-3682). TTY: 711 पर कॉल करें।
Tagalog (Tagalog – Filipino) – PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-855-CTDENTAL (1-855-283-3682). TTY: 711
λληνικά (Greek) – ΠΡΟΣΟΧΗ: Αν μιλάτε ελληνικά, στη διάθεσή σας βρίσκονται υπηρεσίες γλωσσικής υποστήριξης, οι οποίες παρέχονται δωρεάν. Καλέστε 1-855-CTDENTAL (1-855-283-3682). TTY: 711
Covered CT Eligibility Questions – Access Health CT or call 855-805-4325
Questions about your Dental Coverage – 855-CT-DENTAL (855) 283-3682
Covered Connecticut Dental Plan Appeals Process
Request for Goods or Services
Some dental services need to be approved before Covered CT will pay for them. This is called prior authorization (PA). Your dentist must be part of the Covered CT Plan which is part of the Connecticut Dental Health Partnership (CTDHP) in order to ask for PA for you or your children. The person getting the service for which the dentist is asking for PA must be eligible for Covered CT when the dentist makes the PA request and when the service is provided.
Review of PA Request
Once your dentist asks for PA, a Covered CT dentist reviews it. The CCT Program will send a notice to your dentist telling him or her that the PA was approved or denied. If the requested good or service is not covered or is not medically necessary, the CCT will deny the request for PA. The notice will tell your dentist why the PA was denied. It will also tell your dentist how to appeal the denial.
If a service your dentist requested for you is denied, the CCT will send you a Denial Notice. The letter will tell you why the service was denied. It will also tell you about your right to appeal.
You have 60 days to file an appeal. The appeal will be forwarded to a dental consultant. If the denial was based on a determination of medical necessity, a consultant who was not involved in the original determination will perform the review. You may request an opportunity to meet with the Dental consultant or to submit additional written documentation. If you do not request to meet, the appeal decision will be based on the written documentation available to the CCT at the time of the appeal.
Appeal decisions are made within 30 days of receipt of the appeal request from the member. A written appeal decision will be mailed to the member and a copy will be sent to the Department of Social Services as well. A copy of the appeal decision will be filed along with original member appeal request.
You may file an external appeal with the Connecticut Department of Insurance if you are dissatisfied with the result of the CTDHP appeal decision. The CCT will be bound by the Connecticut Department of Insurance appeal decision. The address to file an external appeal is:
Connecticut Insurance Dept. – Telephone: 860-297-3910
Attn: External Review
PO Box 816
Hartford, CT 06142-0816